Terms and Conditions for Man With A Van Mayfair

These terms and conditions set out the basis on which Man With A Van Mayfair provides moving, collection, delivery, and related transport services to customers in the UK. By making a booking, confirming a quotation, or instructing us to carry out a service, you agree to be bound by these terms. Please read them carefully before placing any order. These conditions are intended to be fair, transparent, and practical, while protecting both the customer and the service provider.

Throughout this document, references to “we”, “us”, and “our” mean the provider operating under the Man With A Van Mayfair name. References to “you” and “your” mean the customer, hirer, or person booking the service. These terms apply to domestic and commercial work, including furniture transport, single-item moves, small removals, collections, deliveries, and similar van-based services.

Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be invalid or unenforceable, the remainder will continue to apply. We may update these terms from time to time, and the version in force at the time of your booking will normally apply to that booking unless a change is required by law.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or written confirmation requested. We may ask for details such as the collection and delivery addresses, access conditions, date and time preference, list of items, number of movers required, and any special handling instructions. Accurate information is essential, because the service, price, and vehicle size are based on the information you provide.

When you request a quote from Man With A Van Mayfair services, we will normally base it on the details you provide at that time. If the job changes after the quotation is issued, the price may also change. This includes, without limitation, a change in item volume, extra floors, no lift access, waiting time, restricted parking, additional stops, difficult access, or the need for extra labour. We reserve the right to amend the quotation if the actual work differs from the agreed description.

You are responsible for ensuring that someone authorised to approve the work is present or available at the collection point and destination if needed. You must also make sure that all items to be moved are ready by the agreed time unless we have agreed otherwise in writing. If we arrive and the job cannot proceed because of inaccurate information, access issues, or missing authorisation, this may be treated as a late cancellation or wasted journey charge.

2. Service Scope and Customer Responsibilities

Our services include the transport of goods and associated loading and unloading as agreed in the booking. Unless stated otherwise, disassembly, reassembly, packing, specialist lifting, and internal relocation are not automatically included. Any additional service must be agreed in advance. We may refuse to move items that are unlawful, unsafe, excessively heavy without proper equipment, badly packed, contaminated, or otherwise unsuitable for transport.

The customer must ensure that all items are properly packaged and protected unless packing has been expressly included in the service. Fragile, valuable, or sentimental items should be identified before collection. You should also remove cash, jewellery, personal documents, keys, passwords, and other important belongings from furniture, bags, or appliances before the job begins. We are not responsible for personal items left inside moved goods unless loss is caused by our proven negligence.

Where parking permits, building rules, access restrictions, concierge approvals, or loading permissions are required, you are responsible for arranging them unless we agree in writing to do so. If delays arise because of parking or building access problems, we may charge for waiting time, reattendance, or additional labour. If the service requires stairs, narrow entrances, or long carries, you should disclose this in advance so that an appropriate vehicle and crew can be allocated.

3. Pricing and Payment Terms

Prices may be offered as fixed quotes, hourly rates, or estimated charges depending on the nature of the work. Unless expressly stated, quotations are based on the information supplied by you and assume normal access conditions, ordinary loading conditions, and standard working times. A quote remains valid for the period stated in the quotation or, if no period is stated, for a reasonable time only. We may charge additional amounts for waiting time, parking, congestion, extra handling, longer routes required by road restrictions, or changes to the job scope.

Payment terms will be confirmed at the time of booking. We may require a deposit to secure the date, particularly for larger or scheduled jobs. The balance is usually due on completion of the service unless agreed otherwise in writing. We accept payment methods as advised at the point of booking. If payment is not made when due, we may suspend future bookings, withhold delivery where lawful, recover reasonable collection costs, and charge interest on late sums where permitted by law.

All prices are quoted in pounds sterling unless otherwise stated. If any VAT or similar tax applies, it will be shown where required. Any bank charges, card processing fees, international transfer charges, or currency conversion fees imposed by your payment provider remain your responsibility. We may request proof of identity, proof of address, or payment authorisation before releasing goods where appropriate and lawful.

Additional Charges

We may apply supplementary charges where circumstances differ from the original booking. Typical examples include:

• waiting time beyond the agreed allowance;
• extra items or increased volume;
• additional floors or lift delays;
• failed access, blocked loading bays, or parking penalties caused by incorrect information;
• same-day changes to addresses or times;
• special handling for awkward, heavy, or fragile items;
• unloading assistance beyond what was agreed.

Payment is taken as acceptance that the service has been carried out, unless you notify us of an issue promptly and in any event within a reasonable period. Partial payments do not waive our right to recover the full amount due for work properly completed. If a dispute arises, you must pay any undisputed amount on time while the matter is reviewed.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking, but please give us as much notice as possible. Unless a different cancellation policy was confirmed at the time of booking, the following general principles apply: cancellations made well in advance may be subject only to an administrative charge if any costs have already been incurred; cancellations made close to the booked time may incur a percentage charge or the full booking fee depending on the work reserved and resources allocated. Deposits may be non-refundable where the slot has been reserved specifically for you.

If you need to reschedule, we will try to accommodate a new date or time, subject to availability. However, rescheduling is not guaranteed and may be treated as a fresh booking if the original slot cannot be retained. We will not be responsible for any loss caused by a change of date where the change is outside our control or where alternative dates are unavailable.

We may cancel or postpone the service where circumstances beyond our reasonable control make performance impossible or unsafe. This includes severe weather, vehicle breakdown, road closures, strikes, accidents, illness, legal restrictions, or unsafe access conditions. If we cancel in such circumstances, we will usually offer a new appointment or refund any payment made for the unperformed part of the service, but we will not be liable for indirect loss or consequential costs.

5. Liability, Damage, and Insurance

We take reasonable care when handling your property. However, our liability is limited to losses directly caused by our negligence, breach of contract, or wilful misconduct. We are not liable for pre-existing damage, wear and tear, latent defects, poor assembly, unsuitable packaging, or damage caused by items being inherently fragile or unstable unless we have expressly agreed to accept that risk. It is your responsibility to point out any special concerns before the move starts.

Where damage is alleged, you must notify us as soon as reasonably possible and provide reasonable evidence, such as photographs and a description of the item and the circumstances. We may need an opportunity to inspect the item before any repair or disposal. If we accept liability, our responsibility may be limited to the reasonable repair cost, replacement value of the item, or another fair remedy, whichever is lower and appropriate in the circumstances.

We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we will not be liable for loss of profit, loss of business, business interruption, loss of goodwill, or indirect and consequential losses. Any claim against us should be made promptly and in writing with sufficient detail to allow proper review.

6. Waste Regulations and Disposal

If our service includes removal of unwanted items, waste, or rubbish, you must ensure that the materials are declared accurately before collection. We may only transport, handle, or dispose of waste in line with applicable UK waste legislation, environmental rules, and licensing requirements. We do not accept responsibility for waste that has been misdescribed, illegally fly-tipped, contaminated, hazardous, or otherwise prohibited unless we have expressly agreed to manage it and are legally permitted to do so.

Waste transfer documentation, receipts, and records may be required for certain collections. Where necessary, you agree to provide accurate descriptions of the waste and to cooperate with any lawful documentation process. If an item is classified as controlled, electrical, electrical-equipment-related, chemical, sharp, medical, or otherwise regulated, you must disclose this before booking. We may refuse such items or apply additional conditions, charges, or procedures.

You remain responsible for ensuring that any waste presented for removal is lawful for us to collect and that you have the legal right to dispose of it. If you ask us to dispose of items that could create regulatory risk, you must give us correct information. We are not liable for fines, penalties, cleanup costs, or enforcement action arising from inaccurate description, unlawful disposal instructions, or hidden hazardous contents.

7. Access, Safety, and Conduct

You must provide a safe working environment at both collection and delivery addresses. This includes clear access, adequate lighting where reasonably possible, and notification of hazards such as loose flooring, fragile steps, low ceilings, exposed wiring, aggressive animals, or unsafe obstructions. We may stop work if conditions are unsafe. If we do so, any waiting time, return visit, or abandoned labour may still be chargeable where the issue is caused by the customer or a third party acting on your behalf.

Our team may refuse to move items that present a health and safety risk or that are illegal to transport. We may also refuse unreasonable instructions, abusive behaviour, or conduct that places staff, property, or the public at risk. We expect respectful conduct from all parties. If a customer, household member, employee, or agent behaves in a threatening or discriminatory manner, we may end the service immediately without liability for any resulting delay or inconvenience.

8. Complaints and Problem Resolution

If you believe there has been a problem with the service, you should inform us as soon as possible so the matter can be reviewed. Please provide the booking details, date, nature of the issue, and any supporting evidence. We will aim to respond within a reasonable time and may ask for additional information. Where appropriate, we may offer a correction, partial refund, repair contribution, or another fair remedy. Any such response is made without admission of liability unless expressly stated.

Nothing in these terms prevents you from exercising any rights you may have under consumer law, but we ask that disputes are raised promptly and handled in good faith. If a matter cannot be resolved informally, the parties may pursue the matter through the courts in accordance with the governing law and jurisdiction set out below.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, mandatory consumer protections in your local jurisdiction may still apply where relevant. Subject to those protections, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with these terms, the booking, or the services provided by Man With A Van Mayfair.

By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions. These terms form the full agreement between the parties in relation to the booked service and replace prior discussions, emails, or verbal statements unless expressly incorporated in writing. No person other than the parties to the contract has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly agreed otherwise.