Terms and Conditions

Man With a Van Mayfair Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Mayfair provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company, or organisation booking or using our services.

We, us, our means Man With a Van Mayfair.

Services means transport, removal, loading, unloading, packing, or any related services we agree to provide.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means all items, belongings, furniture, and property which are the subject of the services.

2. Scope of Services

We provide man and van removal services, including but not limited to domestic moves, office moves, small removals, local collections and deliveries, and transport of goods within the United Kingdom. The precise scope of services for each booking will be as agreed between you and us at the time of booking.

Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fittings, or specialist removal of items requiring professional handling, unless expressly agreed in advance.

3. Booking Process

3.1 All bookings must be made directly with us. A booking is an offer by you to use our services on a specified date and time, subject to these Terms and Conditions.

3.2 When you make an enquiry, we may provide an estimate based on the information you supply. Estimates are not binding unless confirmed by us as a fixed quotation. We rely on you to provide accurate information about the nature, quantity, and location of the goods, access at collection and delivery addresses, parking arrangements, and any other relevant details.

3.3 A booking is only confirmed when we explicitly accept it and, where applicable, when any required deposit or prepayment has been received by us. We reserve the right to refuse or decline any booking at our discretion.

3.4 You are responsible for checking that all details of your booking are correct, including dates, times, addresses, access details, and the description of goods. Any changes must be notified to us as soon as possible and may result in a revised quote or additional charges.

4. Quotes, Prices, and Additional Charges

4.1 Prices may be based on hourly rates, fixed fees, distance, volume of goods, or a combination of these factors, as specified at the time of booking.

4.2 Our quote or price is based on the information you provide. If the actual work differs in any way, we may adjust the charges accordingly. This includes, but is not limited to, additional items not disclosed, delays beyond our control, poor access, waiting time, or the need for extra staff or vehicles.

4.3 Additional charges may apply for:

Extended waiting time caused by your actions or those of third parties under your control.

Parking charges, congestion charges, tolls, and other similar costs.

Work carried out outside normal working hours, where this has not been previously agreed.

Carrying items above the first floor where suitable lifts are not available or working, unless agreed otherwise.

Heavy, bulky, or awkward items which require extra time, equipment, or additional staff.

5. Payments and Invoicing

5.1 Unless otherwise agreed, payment is due either in advance of the service date or immediately upon completion of the service, as set out in your booking confirmation.

5.2 We may require a deposit or prepayment to secure a booking. Where a deposit is requested, your booking will not be confirmed until we have received cleared funds.

5.3 We accept payment by commonly used electronic and card methods, and any other methods we may specify from time to time. We do not accept payment by cheque unless agreed in advance.

5.4 All prices are quoted in pounds sterling and are exclusive of any applicable taxes, which will be added where required by law.

5.5 If you fail to pay any amount due, we may:

Refuse to commence or continue with the services.

Charge interest on overdue amounts at the statutory rate permitted under UK law, from the due date until the date of payment.

Recover from you all reasonable costs and expenses incurred in pursuing payment, including any legal or collection fees.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking, subject to the following terms.

6.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or credited at our discretion, after deduction of any non-recoverable costs already incurred by us.

6.3 If you cancel within 48 hours of the agreed start time, we reserve the right to retain all or part of any deposit and to charge a cancellation fee up to a percentage of the quoted price, reflecting the loss of the reserved time slot and resources.

6.4 If you cancel on the day of the move, or if we are unable to carry out the services due to your act or omission (including failure to provide access, keys, or parking), we may charge up to the full quoted price.

6.5 Any request to change the date, time, or nature of the services is subject to availability and may result in a revised quote and further charges. If we cannot accommodate the requested changes, the original booking will remain in place unless cancelled in accordance with these terms.

7. Client Responsibilities

7.1 You are responsible for:

Ensuring adequate access, parking, and permissions at both collection and delivery addresses.

Obtaining any permits or authorisations required for parking or loading.

Packing your goods safely and securely, unless we have agreed to provide packing services.

Properly labelling any fragile or valuable items, and informing us in advance of items requiring special handling.

Ensuring that all items to be moved are ready for loading at the booked time.

7.2 You must not ask us to move any items that are illegal, dangerous, highly flammable, explosive, or otherwise unsuitable for transport, including but not limited to:

Controlled substances and illegal goods.

Gas cylinders, fuels, or hazardous chemicals.

Firearms, ammunition, or weapons, unless fully compliant with UK law and disclosed in advance with our written consent.

7.3 We reserve the right to refuse to transport any goods that we reasonably consider to be unsafe, unlawful, or not in accordance with these Terms and Conditions.

8. Waste and Disposal Regulations

8.1 We operate in accordance with applicable UK waste regulations. We are not a general waste carrier and will not remove household refuse, builder’s waste, or any controlled waste unless expressly agreed as part of a specific service.

8.2 Where we agree to remove items for disposal, you confirm that you are the owner of those items or have the owner’s authority to dispose of them. You must accurately describe the nature and condition of all items for disposal.

8.3 We will only dispose of items at authorised sites or through approved facilities and will not engage in fly-tipping or unlawful disposal under any circumstances.

8.4 You are responsible for any penalties, fines, or legal consequences arising from your failure to disclose hazardous or regulated waste, or from misrepresenting the nature of items to be removed.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section.

9.2 We are not liable for:

Normal wear and tear, minor scratches, or scuffs that may occur in the ordinary course of moving.

Loss or damage arising from your inadequate packing, incorrect labelling, or failure to protect fragile items, where we have not provided the packing service.

Loss or damage to any goods which we have advised you are unsuitable for transport and which you have insisted that we move.

Loss of cash, jewellery, precious metals, important documents, or items of exceptional value, unless agreed in writing before the move and declared with an appropriate value.

Delayed delivery or failure to complete the service due to circumstances beyond our reasonable control, including traffic delays, road closures, accidents, extreme weather, or public transport issues.

9.3 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount proportionate to the value of the affected goods and the charges paid for the relevant service. You are encouraged to arrange your own insurance cover for high-value items or for the full value of your goods.

9.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from the performance or non-performance of our services.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Claims and Complaints

10.1 You must inspect your goods as soon as reasonably possible after completion of the services.

10.2 Any claim for loss or damage must be notified to us in writing within a reasonable time after you become aware of the issue. You should provide details of the loss or damage, together with any supporting evidence.

10.3 We will investigate any complaint or claim and may request additional information or evidence. You agree to cooperate with any reasonable requests as part of this process.

10.4 Our liability, if any, will be determined in accordance with the limitations set out in these Terms and Conditions.

11. Access, Parking, and Property Damage

11.1 You are responsible for arranging suitable parking for our vehicles, including obtaining any parking permits or authorisations required by local authorities or building management.

11.2 We are not responsible for any parking fines or penalties incurred as a result of your failure to provide appropriate parking arrangements. Any such costs may be charged to you.

11.3 We will take reasonable care to avoid damage to property while carrying out the services. However, we are not liable for damage to driveways, pavements, or other surfaces caused by the movement of vehicles where access has been requested or authorised by you.

12. Time Estimates and Delays

12.1 Any time estimates or schedules given for arrival, collection, or delivery are approximate and provided for guidance only. While we will make reasonable efforts to adhere to agreed times, they are not guaranteed.

12.2 We are not liable for any loss or inconvenience suffered as a result of delays beyond our reasonable control, including traffic conditions, accidents, vehicle breakdowns, or adverse weather.

13. Subcontracting

13.1 We reserve the right to use carefully selected subcontractors to perform all or part of the services. Where we do so, these Terms and Conditions will still apply and we will remain responsible for the overall performance of the services.

14. Privacy and Data Protection

14.1 We will collect and process personal data such as your name, address, and contact details solely for the purpose of managing bookings, providing services, and administering our business.

14.2 We will handle your personal data in accordance with applicable UK data protection laws and will not sell your data to third parties. We may share your information with subcontractors and service providers where necessary to fulfil your booking.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by us, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be struck out and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

By confirming a booking with Man With a Van Mayfair, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.